BetMGM Responsible Gaming

At BetMGM Casino, we believe that betting and gaming should always remain an enjoyable form of entertainment, never a source of financial or emotional stress. As a UK Gambling Commission licensed operator, we take our duty of care seriously and have built a wide range of tools and safeguards into our sportsbook and casino platforms. Whether you access our services through the BetMGM app, the BetMGM login page on desktop, or via the BetMGM casino - real money product, we want every session to be safe, controlled and within your means.

This page explains how we approach responsible gaming, the tools we provide to help you stay in control, and where to turn if you or someone you know needs support. We encourage every customer, new or existing, to read this information carefully before using any BetMGM bonus code, BetMGM promo code or welcome offer.

Our Commitment to Safer Gambling

We are committed to promoting responsible behaviour across every product we offer, from our sportsbook and BetMGM sportsbook promo code offers to our online casino, live casino and BetMGM poker tables. Our approach is built around three principles: prevention, protection and support. We monitor account activity for signs of harm, we provide accessible self-management tools, and we work with independent organisations to offer help beyond our own platform.

We also apply age and identity verification before any customer can deposit or gamble on BetMGM UK. Our systems verify your name, address and date of birth as part of our commitment to keeping underage individuals off our platform, in line with our licence obligations to the UK Gambling Commission.

Tools to Help You Stay in Control

We provide a full suite of account controls accessible once you complete the BetMGM Casino login process, whether on our website, our BetMGM casino login portal, or the BetMGM app available on the App Store and Google Play. These tools are designed to give you full visibility and control over your betting and gaming activity at all times.

Deposit limits: we allow you to set daily, weekly or monthly deposit caps to manage your spending across the BetMGM casino online platform.
Loss limits: we let you define a maximum loss threshold over a chosen period, helping you avoid chasing losses.
Wager and stake limits: we offer the ability to cap the amount you can stake per bet or per session.
Session time reminders: we send in-play notifications reminding you how long you have been active on our site or app.
Reality checks: we display pop-up reminders at intervals you choose, showing your time spent and net position.
Time-out: we allow you to pause your account for a short break, from 24 hours up to six weeks.
Self-exclusion: we support self-exclusion periods of six months, one year or longer, during which we suspend your account and stop sending you marketing, including any BetMGM sign up bonus or BetMGM welcome bonus communications.

Once activated, our system enforces these controls automatically across desktop, mobile and app, and we do not permit their removal or reduction before the chosen period expires without a mandatory cooling-off review.

GAMSTOP and National Self-Exclusion

We participate fully in GAMSTOP, the UK's national self-exclusion scheme for online gambling. If you register with GAMSTOP, we will block your access to BetMGM UK and to any other GB-licensed operator for the period you select, and we will not permit you to open a new account using a BetMGM bonus code for existing users or a BetMGM new user promo during that time.

Recognising the Signs of Problem Gambling

We want our customers to be able to recognise early warning signs of gambling harm. We encourage you to review the following indicators and to reach out to our support team if any apply to you:

You gamble with money needed for essential expenses such as rent, bills or food.
You feel the need to chase losses by increasing your stakes.
You hide your betting or gaming activity from family or friends.
You experience anxiety, irritability or distress when unable to gamble.
You spend increasing amounts of time or money to achieve the same level of excitement.

If you notice any of these patterns, we strongly recommend using our account limit tools or contacting our customer support team through live chat, available 24/7, or by email at support@betmgm.co.uk.

Support Organisations We Work With

We work alongside independent, specialist organisations that provide free and confidential support to anyone affected by gambling harm. We encourage every customer to make use of these services whenever needed, regardless of whether you hold an active BetMGM account.

GamCare: a free, confidential helpline and support service for problem gambling, available on 0808 8020 133 or via gamcare.org.uk.
BeGambleAware: information, advice and free treatment services, accessible at begambleaware.org.
Gordon Moody: residential and outpatient treatment for people experiencing severe gambling harm.
GAMSTOP: the UK's national online self-exclusion scheme, at gamstop.co.uk.

We also signpost these organisations directly within our Help Centre and account settings, so support is always just a few clicks away when you are logged into BetMGM.

Protecting Younger and Vulnerable Customers

We do not permit anyone under the age of 18 to register, deposit or gamble on BetMGM UK. We use robust age verification checks at registration and before any qualifying deposit or bet is placed, including on the BetMGM app and BetMGM casino app. We also make free filtering software available, such as GamBan, NetNanny and CyberSieve, which can restrict access to gambling websites on shared or family devices.

If you believe an account has been opened by someone underage, or if you have concerns about a vulnerable person's use of our services, we ask that you contact our support team immediately so we can investigate and take appropriate action, including account suspension.

Responsible Marketing and Bonus Practices

We design our promotional activity, including every BetMGM Casino bonus, BetMGM casino bonus code and BetMGM welcome bonus, to comply with UK advertising standards and licence conditions. We do not target self-excluded customers with marketing material, and we exclude anyone who has opted out of promotional communications from receiving offers such as a BetMGM promo or BetMGM sportsbook promo. Customers who activate self-exclusion or time-out tools will not receive further marketing from us for the duration of that period.

We also apply responsible terms to features such as Golden Acca, Golden Silks and Best Odds Guaranteed, including stake caps and daily win limits, to help prevent excessive or high-risk betting behaviour.

Reviewing and Closing Your Account

If you decide that gambling is no longer right for you, we make it simple to close your account permanently or temporarily through your account settings or by contacting our support team. We will not attempt to persuade you to remain active, and we will process your request promptly. If you have concerns about affordability, we may also carry out our own account reviews and, where appropriate, contact you directly or apply limits on our own initiative.

Getting in Touch

Our customer support team is available 24/7 via live chat, by email at support@betmgm.co.uk, or through the E-Mail Us form on our website. If a dispute cannot be resolved directly with us, you can escalate the matter to the Independent Betting Adjudication Service (IBAS) at PO Box 62639, London EC3P 3AS, or by email at ibasteam@ibas-uk.co.uk. We are here to help you enjoy BetMGM safely, responsibly and on your own terms.

Content updated: August 26, 2026